We take your privacy seriously and are committed to handling your personal information with care, transparency, and respect.

What information we collect

We collect only the information we need to provide safe, effective therapy. This may include:

• Your name and contact details

• Information you share when you enquire or begin therapy

• individual therapists keep session notes and relevant clinical information

• Payment and administrative details

• Basic website analytics (cookies, IP address, pages visited)

How we use your information

We use your information to:

• Respond to enquiries

• Provide counselling or psychotherapy

• Keep accurate clinical records

• Manage appointments and payments

• Meet legal, ethical, and safeguarding responsibilities

We do not use your data for marketing unless you explicitly opt in.

Lawful basis

We process your data under:

• Contract – to provide therapy

• Legitimate Interests – responding to enquiries, maintaining records

• Legal Obligation – safeguarding, tax, regulatory requirements

• Consent – for anything optional

How your information is stored

Your information is stored securely using encrypted systems or locked physical storage. We keep therapy records for 7 years after your final session, in line with professional guidance.

Sharing your information

We will not share your information unless:

• You give consent

• There is a legal or safeguarding requirement

• We need to liaise with another professional for your safety

• We use trusted providers for secure email, website hosting, or practice management

We never sell your data.

Your rights

You have the right to access your data, request corrections or deletion, restrict or object to processing, withdraw consent, and make a complaint about how your data is handled.

To exercise these rights, email surbitoncounselling@gmail.com

Cookies

Our website uses essential cookies and may use simple analytics to understand how visitors use the site. You can manage cookies through your browser settings.

Questions or concerns

If you have any questions about this policy or how your data is used, please contact:

surbitoncounselling@gmail.com